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Questions about pricing, a problem with your account or a security review — choose the right team below, or send a message and we'll route it for you.

Sales

Pricing, trials, security reviews or a walkthrough tailored to your team. We'll reply within one business day.

sales@aurora.io

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Already a customer? Engineers who build the product answer tickets. Median first response is under two hours.

support@aurora.io

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security@aurora.io

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hello@aurora.io

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Before you write

Quick answers that might save you a wait.

I forgot my password.
Use Forgot password on the login page. The reset link is valid for 30 minutes. If your workspace uses SSO, sign in through your identity provider instead.
Is there a phone number?
We don't run a phone line for general enquiries, because written requests reach the right engineer faster. Scale customers get a direct line to their onboarding engineer and a shared Slack channel.
Where can I check if something is down?
The status page shows live status for the tracker, dashboard, API and webhooks, and you can subscribe to incident updates.
Do you offer discounts?
Annual billing includes two months free. Non-profits, educational institutions and teams under three people get 50% off the Team plan — mention it in your message.

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